Available as a Word (.docx) file here: Guest Services

Email: tracybrooks@stmec.com

JOB DESCRIPTION

Title: Guest Services

Reports to: Guest Services Supervisor

Function: To direct all traffic, in person, over the phone, or online, to the appropriate place and answer any questions they may have. Guest Services will also sign-up casino players for player rewards.

RESPONSIBILITIES

• Greet and welcome patrons entering the building
• Answer the phones to answer questions and direct to correct departments
• Sign up guests for player rewards cards
• Manage casino promotions and draw prizes including customer reward redemption
• Monitor play to immediately identify casino VIP’s and quickly communicate to casino floor workers

QUALIFICATIONS

• Excellent customer service skills
• Computer literate
• Criminal Check
• Possible Drug Test